How we look after quality
Quality control
How we choose, store and pack the herbs, spices, oils and remedies you order, and what to do if something is not right.
How we work
Five habits we keep to.
- STEP 1
Choosing what we stock
We pick products we are happy to sell and drop ones that do not meet our standard.
- STEP 2
Looking at deliveries
When stock arrives we open it and look it over before it goes on the shelf.
- STEP 3
Careful storage
Herbs, spices and powders are kept sealed in a cool, dry place away from sunlight.
- STEP 4
Packing your order
Every order is packed by hand and checked against what you ordered before it leaves.
- STEP 5
Making it right
If something is not as it should be, tell us and we will sort it out with you.
What we look for
Three simple things we check by eye and nose.
Look
Colour and appearance should be what you expect for that product.
Smell
Herbs and spices should smell fresh, not musty or stale.
Dryness
Dried products should be dry, with no dampness or clumping.
Something not right?
Message us with your order number and a photo if you can, and we will look into it.