Returns & Exchanges

We want you to be fully satisfied. If something isn't right, here's how to make it right.

Check eligibility

Items must be unopened and within 14 days of delivery. Perishable herbs are non-returnable.

Initiate your return

Fill out the form below with your order number and reason for return.

Package your item

Repack the item securely in its original packaging where possible.

Get your refund

Refunds are processed within 5–7 business days after we receive the item.

14-day return windowUnopened items only5–7 day refunds

Start a return

Exchange instead?

Would you prefer to swap your item for something of equal value? We're happy to help you find the right product.

Policy note

Returns must be initiated within 14 days of delivery.
Items must be unopened and in original condition.
Perishable herbs, teas, and opened supplements are final sale.
Shipping costs for returns are the customer's responsibility unless the item was damaged or incorrect.